Kicking Horse Coffee USA

We&#x2019;re truly sorry to hear that you&#x2019;re not satisfied with your recent coffee purchase. Your feedback is very important to us, and we want to make things right.To better assist you and address your concerns, our dedicated Consumer Care team is here to help. Please contact them directly by stating that you need more assistance, and they will be more than happy to provide the support you need.We appreciate your understanding and patience as we work to improve your experience.

We’re truly sorry to hear that you’re not satisfied with your recent coffee purchase. Your feedback is very important to us, and we want to make things right. To better assist you and address your concerns, our dedicated Consumer Care team is here to

I am unhappy with my recent purchase of Kicking Horse Coffee. Can you help please?

General Inquiries

Help signing in to subscription

What are subscriptions and why should I sign up?

Once I sign up can I change or edit my Subscription order?

How do I manage or change my payment methods for Subscriptions?

Can I take advantage of other discounts or promotions on my subscription order?

How many different Subscriptions can I have?

Subscription assistance

How do I open my bag of coffee?

Why ditch the tin tie?

Do you offer coupons?

What is the best way to store coffee?

Do you offer samples or sample sizes of your coffee?

When will your Trucker Jim hat and The Beholder mug be back in stock?

Why is your coffee more expensive on your website than my local grocery store or other online stores?

Do you have a wholesale program for a coffee shop or restaurant?

Why am I unable to find Hola whole bean in the US?

Can you help with an order I placed on Amazon?

Do you offer online gift cards?

Is Kicking Horse Coffee certified Kosher?

Can I purchase Kicking Horse Coffee a couple weeks after the coffee has been roasted?

Why has the cost of Kicking Horse Coffee increased?

Have you discontinued your 1KG bags? Why have you moved to a 850g bag?

Does Kicking Horse Coffee offer K-cups or single serve pods?

I'm having trouble finding my favorite blend at a store near me.

I just wanted to let you know I love your coffee!!

Does Kicking Horse Coffee make instant coffee?

Do you test your coffee for molds and mycotoxins?

How can I tell when my coffee was roasted?

Where do Kicking Horse Coffee beans come from?

Is Kicking Horse Coffee gluten/nut/allergen free?

How much caffeine is in your coffee?

How much caffeine is in your Decaf coffee?

Which blend should I try?

What ingredients are in Kicking Horse Coffee?

What is the blend with the lowest acidity (pH level)?

What blends are not oily and are best to use with a super automatic espresso machine?

Does Kicking Horse Coffee add flavors to the coffee?

What is the flavor difference between light and dark roasts?

What is the grind size of your ground coffee?

Does Kicking Horse Coffee have calories?

Which of your coffees would make a kick ass cold brew?

What is the darkest roasted blend?

What caffeinated blend is the closest to your Decaf?

Where do Kicking Horse Coffeeís beans come from?

Why are some beans oilier than others?

How does Kicking Horse Coffee decaffeinate the beans?

What is the best blend to use with an espresso machine?

How much caffeine is in one cup of Kicking Horse Coffee?

Coffee 101

What does Fairtrade mean? Why is it important?

What does Organic actually mean?

Is Kicking Horse Coffee shade grown?

Is Kicking Horse Coffee certified bird friendly?

Is Kicking Horse Coffee's packaging recyclable?

Sustainability

Will my order/subscription be impacted by the new trade tariffs?

Can I change or cancel my order after it has been placed?

Where does Kicking Horse Coffee ship to?

If I am unhappy with my coffee, can I return it?

How long will it take for my order to arrive?

How much will it cost to ship my order?

Why is your website not recognizing my shipping address?

Does Kicking Horse Coffee offer coupons?

I ordered something a while ago but it hasn't arrived yet. Where could it be?

Ordering/Shipping Information

I am unhappy with my recent purchase of Kicking Horse Coffee. Can you help please?Updated 9 months ago